Translation & Interpretation Services: Full Language List
NAVEX Global provides interpretation services for call activity within our hotline reporting system. These services are managed through our Contact Center, which is operational 24/7/365, ensuring accurate and timely support.
The list reflects our highest volume of requested non-English languages. Other less requested languages may be available upon request.
Standard Web-Based Reporting Service
This service standard supports incident categories and questions translated for web reporting into various languages. The list reflects our highest volume of requested non-English languages. Other less requested languages may be available upon request.
Custom Web-Reporting Service
Our service supports the translation of custom web pages into any of the current languages available in the list. Other, less requested languages may be available upon request.
NAVEX Global uses industry-leading language service vendors with access to a network of more than 5,000 interpreters for non-English hotline calls. They are available 24 hours a day, and 365 days of the year. Language support services facilitate effective communication and management of reports across an ever-changing international landscape. In conjunction with our interpretation vendor, we can provide interpretation support in more than 200 languages.
Our service providers offer professionally-trained and tested interpreters to ensure that every reporter experiences consistent skills and quality during the interpretation process.
All Interpreters Have:
- Proficiency in both English and the interpreted language
- General knowledge and familiarity with both relevant cultures
- Ability to express thoughts clearly and concisely in both languages
Reporters calling from existing International Toll-Free Service (ITFS) numbers are routed through a recorded auto attendant to the NAVEX Global Contact Center. The automated recording enables the reporter to select his or her language preference. Furthermore, calls to our Contact Center will be directed by our auto- attendant to determine the best course of handling and can be routed directly to a communication specialist when needed.
Interpretation services for all languages will be billed at $3.70 per minute, or inclusive based on contractual agreement.
NAVEX Global provides translation services for web-based report activity contained within our hotline reporting system. Translation services are also managed through our Contact Center, which is operational 24/7/365, ensuring accurate and timely support.
NAVEX Global retains the services of reputable third-party organizations to perform translations in more than 200 languages. We make every effort to dispatch reports within 12 hours for all reports received in English. Reports in all other languages are dispatched to the system administrator in the foreign language received, and an English language translation of the report is provided within 48-72 hours of receipt of the original report (excluding weekends and U.S. holidays).
Translation and Proofreading Rates
Several conditions may result in extended delivery timeframes for translations, including (but not limited to):
- Some languages are more obscure (e.g. Malay and Mongolian) and are not utilized often through our experience with the reporting system. As a result, the number of on-hand translators is often limited for those less prominent languages.
- Character-heavy languages such as in Chinese, Hebrew, Japanese and Russian can create extended delivery times depending on the length and detail of the presented information.
- Languages that are not displayed left to right (e.g. Arabic), require special handling and typically need additional time to process.
The costs of document translations include verbatim translation into English (or into the language requested) and proofreading/quality assurance. The cost is $.35 per word with a minimum charge of $120.00 per document.
Most Widely Requested Languages
In conjunction with our language service vendors, NAVEX can provide interpretation and translation support in more than 200 languages. Below is a list of the most widely used/requested languages that account for more than 99 percent of our global hotline business. If your desired language isn’t listed please enquire; it is most likely available.
Spanish (Latin American)
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About NAVEX Global, Inc.
NAVEX Global’s comprehensive suite of ethics and compliance software, content and services helps organizations protect their people, reputation and bottom line. Trusted by 95 of the FORTUNE 100 and more than 13,000 clients, our solutions are informed by the largest ethics and compliance community in the world.