When parents feel like sending their children soaring into the atmosphere, Embry-Riddle Aeronautical University is the obvious place to enroll them. Embry-Riddle is rated number one in aviation and aerospace college education offering a wide variety of air and space related degrees. More than 34,000 students are educated at their campuses each year.
Challenge: Prioritizing Safety Reveals Need for a Comprehensive Reporting System
With a strict concern for students and employees in locations across the globe, Embry-Riddle Aeronautical University wanted to make sure that the school’s policies and procedures were transparent in order to foster an educational environment of safety and integrity.
While Embry-Riddle encountered many of the same risk issues as other universities, they also had unique challenges related to teaching students to fly aircraft. For example, something as small as a wrench turn going awry can ground an entire fleet of aircraft. The university needed a system that would allow the school to listen to any questions or concerns and facilitate the prompt and appropriate resolution to any issues that were discovered. And with safety as the main focus, Embry-Riddle wanted to provide a system that would make students and employees feel comfortable reporting.
Solution: The Sky is the Limit with EthicsPoint®
“As an institution of higher education, we want to be leaders in open communication and integrity. We knew that operating transparently would be the right thing to do. We have been very successful using NAVEX Global’s system in our efforts to keep the university safe and transparent.” - Brandon Young, Executive Director of Human Resources
After conducting intensive research, Embry-Riddle selected EthicsPoint to help them collect anonymous reports and proactively identify and resolve risk issues. During the first part of the implementation process, the university worked with NAVEX Global’s Implementation team to customize the system to the school’s specific needs. “NAVEX Global provided counsel on the best approach for executing the solution and defining appropriate risk categories,” explained Brandon Young, Executive Director of Human Resources at Embry-Riddle.
Any reported issue that enters the incident management system, is tagged with categorizations that are important to the university. Report notifications are instantly routed to the appropriate people and departments, allowing the university to quickly become aware of issues and respond in a timely manner.
The online capabilities of incident management software fit well with the university’s technology- oriented environment. Although students are able to access the system, Young tries to center its use on employee and safety concerns. “We chose EthicsPoint as a proactive, reaffirming system that would essentially serve as an additional insurance policy. If anything were to happen, we know we’ve taken the proper steps,” said Young.
Results: Hotline Helps Foster Culture of Safety and Transparency
With EthicsPoint in place, Embry-Riddle can proactively manage risk and potential safety concerns across their worldwide campuses. Young and his team have the ability to learn about financial misconduct and other risks early, as well as the opportunity to listen to any concerns or questions that are brought up. “Implementing the system was easy, the cost was not prohibitive and the results so far have been very positive,” said Young.
According to Young, by using EthicsPoint, the university is able to remain true to their goal of operating safely and with integrity. “As an institution of higher education, we want to be leaders in open communication and integrity. We knew that operating transparently would be the right thing to do. We have been very successful using EthicsPoint in our efforts to keep the university safe and transparent.”
About NAVEX Global, Inc.
NAVEX Global is the worldwide leader in integrated risk and compliance management software and services. Our solutions help organizations manage risk, address complex regulatory requirements and foster an ethical, productive workplace culture.