It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At NAVEX Global, our goal is to delight our customers by providing high quality, highly valued risk and compliance management solutions and services.
As our Telecom Provisioning Engineer, you will be part of our Telecom team that is responsible for the day-to-day delivery and maintenance of NAVEX Global’s customer telephony solutions. Specifically, you will be responsible for the configuration and set-up of new customer telephony programmes, maintaining and updating existing telephony programmes, researching and analysing programme routing plans, and working directly with our vendors. The ideal candidate has high attention to detail and is a problem-solver.
We Offer You:
An innovative organisation that is secure, growing and thriving with a reputation that we are proud to say is absolutely second to none
A workplace experience that is inclusive and based on our determination to retain you each day as well as enables you to learn, grow and develop your career, and people dedicated to your success at every level
Competitive pay with benefits that matter, including the time and flexibility to balance the multiple roles you play in life
What You Will Do:
Provide testing services for domestic and international telephony architecture to validate connectivity and performance for inbound services
Validate calling plans have correct terminations and have been properly set up in appropriate programme setups to direct to correct programmes
Develop submission mechanisms to identify testing requirements to various vendors and internal resources
Develop and maintain reporting structures for communicating test results to internal and external customers
Submit remediation plans to necessary internal and external resources to resolve failures identified in the testing protocols
Track and maintain open issues through resolution
Work with other members of the Telecom group to implement continuous improvements through best practises and maintain best-of-class telephony offerings for each operational country where NAVEX Global telephony services are provided
Implement and maintain service level agreements (SLA) for testing services and ensure adherence to the published timelines
Coordinate and maintain corporate testing of lines within specific countries deemed at risk for line loss due to non-usage
Participate in IT-related and other special projects, or responsibilities as assigned
What You Will Need:
A Bachelor’s degree preferred, not required
2 years customer service experience
1+ years of experience in telephony administration preferred, not required
A demonstrated ability to manage non-technical telephony investigations and solutions, identifying problems, and providing timely and efficient solutions while prioritising workload
The ability to manage conflict effectively and provide strong attention to detail, excellent follow through and reliability
Proficiency in Microsoft Windows and Office
A demonstrated ability to manage changing priorities and execute efficiently – you must be adaptable to our dynamic and evolving organisation and external environment
The ability to implement telecom solutions via established vendor products
A demonstrated ability to work with customers to gather requirements and translate business needs into technology solutions
Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels and diverse backgrounds
NAVEX Global is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!