Telecom Provisioning Engineer - R2289

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary:
The Telecom Provisioning Engineer is part of our Telecom team that is responsible for the day-to-day delivery and maintenance of NAVEX Global’s customer telephony solutions. Specifically, this position is responsible for the configuration and set-up of new customer telephony programs, maintaining and updating existing telephony programs, researching and analyzing program routing plans, and working directly with our vendors. The ideal candidate has high attention to detail and is a problem-solver.

We Offer You:

An organization that is secure, growing and thriving with a reputation that we are proud to say is absolutely second to none
A workplace experience that is based on our determination to retain you each day and enables you to learn, grow and develop your career, and people dedicated to your success at every level
Competitive pay with benefits that matter, including the time and flexibility to balance the multiple roles you play in life

What You Will Do:

Provide testing services for domestic and international telephony architecture to validate connectivity and performance for inbound services
Validate calling plans have correct terminations and have been properly set up in appropriate program setups to direct to correct programs
Develop submission mechanisms to identify testing requirements to various vendors and internal resources
Develop and maintain reporting structures for communicating test results to internal and external customers
Submit remediation plans to necessary internal and external resources to resolve failures identified in the testing protocols
Track and maintain open issues through resolution
Update internal databases to reflect “learning” opportunities identified as a result of testing operations
Work with other members of the Telecom group to maintain best-of-class telephony offerings for each operational country where NAVEX Global telephony services are provided
Implement and maintain service level agreements (SLA) for testing services and ensure adherence to the published timelines
Coordinate and maintain corporate testing of lines within specific countries deemed at risk for line loss due to non-usage
Implement continuous improvements through the incorporation of best practices
Participate in other special projects, IT projects, or responsibilities as assigned

What You Will Need:

2 years customer service experience
1+ years of experience in telephony administration
A demonstrated ability to manage non-technical telephony investigations and solutions
A demonstrated ability to identify problems and provide timely and efficient solutions
A demonstrated ability to multitask and prioritize workload
High level of attention to detail, excellent follow through skills, and reliability
Ability to manage service level agreements and maintain established corporate/departmental objectives
Proficiency in Microsoft Windows and Office
A demonstrated ability to manage changing priorities and execute efficiently
The ability to implement telecom solutions via established vendor products
The ability to adapt as the external environment and organization evolves
A demonstrated ability to work with customers to gather requirements and translate business needs into technology solutions
The ability to manage conflict effectively and provide strong attention to detail
Excellent verbal and written communication skills and a commitment to collaborate with people
Experience engaging with people across a variety of levels with diverse backgrounds
A commitment to do the right things right

NAVEX Global is an equal opportunity employer, including disability/vets.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply