It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At NAVEX Global, we create better workplaces by combining innovative people and industry-leading technology that allow companies to build and promote ethical cultures.
As a Technical Specialist, you will be responsible for managing updates and changes to current customer solutions as a component of our implementation process. This role will engage with customers and internal NAVEX Global technical, implementation and consulting resources to ensure seamless migration and integration into our application(s). Additionally, you will track to deadline-driven deliverables, ensuring customer expectations and satisfaction are met and exceeded while providing input to estimations and scoping requests as needed. The ideal candidate will thrive in a team-oriented environment and have a strong technical acumen and passion for engaging with customers.
We Offer You:
An innovative organization that is secure, growing and thriving with a reputation that we are proud to say is absolutely second to none
A workplace experience that is inclusive and based on our determination to retain you each day as well as enables you to learn, grow and develop your career, and people dedicated to your success at every level
Competitive pay with benefits that matter, including the time and flexibility to balance the multiple roles you play in life
What You Will Do:
Partner with our implementation specialists, consultants and other technical specialists to deliver outstanding customer results
Conduct customer meetings to ensure proper configuration of software to meet business needs
Manage data mapping efforts following our best practice approach, including the analysis of legacy data, mapping and importing activities
Perform quality tests to confirm data integration success; analyzing, developing and maintaining integration processes, procedures and requirements (i.e. HRIS, ETL, etc.)
Create templates or custom reports based on customer needs
Drive projects that improve project-related processes and our customer's experience
Provide technical assistance to customers implementing our solutions; participate in customer design, process reviews and assist customers with data mapping transformations
Update customer data per contracted agreement
Write code samples, tutorials and content as needed
Scope work orders and/or work requests and provide professionally written Statement of Work language
What You Will Need:
A Bachelor’s degree in computer science, MIS, CIS or a related degree
4+ years’ experience successfully helping enterprise customers implementing integration services and solutions in a large scale SOA architecture environment
Experience importing and extracting data from relational databases and performing complex data mapping transformations; direct experience with SQL and SSIS is required
Experience with User Setup (User Provisioning, Active Directory, LDAP Relay, Flat File, Manual Input), server knowledge preferred
Experience with XML, XSD, SSRS, IIS, SAML, and SFTP with SSH desired
A proven ability to translate customer requirements into technical specifications
Experience working directly with customers (required) and a passion for providing a great customer experience
Excellent troubleshooting, scope estimation, analytical and prioritization skills
Excellent verbal and written communication skills as well as a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds
NAVEX Global is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!