It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
As our Service Desk Engineer, you are an integral part of the IT Team. You will use IT resources to solve business needs with technology solutions and work with end-users and other team members to troubleshoot, investigate and resolve issues with computer hardware and software. You will also assist all employees in the efficient use of various programs, reporting and other technology tools to meet defined business objectives.
The ideal candidate will have strong technical acumen and curiosity, enjoys working well independently, taking ownership of their projects as well as in a team-oriented environment. You will have exposure to and collaboration with other functions of the Internal Infrastructure team, creating much opportunity for knowledge expansion and career development.
We Offer You:
An innovative organization that is secure, growing and thriving with a reputation that we are proud to say is absolutely second to none
A workplace experience that is inclusive and based on our determination to retain you each day as well as enables you to learn, grow and develop your career, and people dedicated to your success at every level
Competitive pay with benefits that matter, including the time and flexibility to balance the multiple roles you play in life
What You Will Do:
Build, deliver, set up and support customer workstations using SCCM and Kace for package management and image deployment
Install and support a wide array of hardware and software products by Microsoft, Adobe, Salesforce and other vendors as well as programs authored by the in-house Product Engineering team. Troubleshoot and resolve problems within these applications for end-users as necessary
Participate in the formulation of desktop management procedures and policies, managing group policies and Active Directory
Field tickets from multiple sites located across the US and UK, remotely troubleshooting their issues before escalating
Purchase and order equipment from various vendors, establishing hardware guidelines
Assist System and Telecom Administrators, Product Engineers and other technicians in resolving end-user problems with programs, hardware, network connectivity and other equipment
Support field personnel with mobile computing needs, including laptops, iPhone, Android, Web-Mail, VPN access and other company-issued hardware
Document activities in progress via weekly status reports, incident reports/logs, etc.
Participate in a 24x7 on-call rotation with some off-hour and weekend support
What You Will Need:
An Associate’s degree in Information Technology or related field, or prior work-related experience equivalent
1+ years’ experience in a Technical Support role and providing a high level of customer engagement
Experience solving problems in a proactive manner
Strong technical acumen and a passion for learning
Excellent organizational and time management skills with a proven ability to manage multiple projects simultaneously
The ability to work independently in a multi-task environment, as well as part of a team
Excellent written and verbal communication skills with the ability to collaborate with people across a variety of levels with diverse backgrounds
NAVEX Global is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!