It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Are you looking for a fast-paced, creative and innovative work environment in a market segment that makes an impact? We are seeking talented, passionate and dedicated team members to join our expanding Customer Support team to be part of our rapidly growing operations in the risk and compliance management space.
As a Product Analyst, you will be responsible for managing, documenting and tracking Customer Support inquiries along with utilizing C# knowledge and SQL SSMS skills to provide powerful solutions and advanced troubleshooting resolutions. This role will engage with customers and internal NAVEX Global technical, implementation and consulting resources to ensure a seamless migration and integration into our application(s). Additionally, you will complete deadline-driven project deliverables to ensure customer expectations and satisfaction are exceeded while innovating processes, documentation and tools to provide efficiencies to all teams.
We Offer You:
A collaborative, thriving organization with constant growth potential and strong brand recognition
An inclusive work environment centered around personal growth, career development and mentors dedicated to your success at every level
Competitive pay and benefits that matter, including the time and flexibility for a balanced lifestyle
What You Will Do:
Provide powerful computing solutions using the richness of the UI C# language formula editor
Troubleshoot, import and extract data from relational databases and perform complex data mapping transformations utilizing SSMS SQL and APIs
Partner with our implementation consultants, product engineering and other technical teams to deliver outstanding customer results
Conduct customer meetings to ensure proper configuration of software to meet business needs, and update customer data per contracted agreement
Perform quality assurance tests to confirm data integration success and designed product functionality
Manage, document, track and resolve customer questions and inquiries
Analyze, develop and maintain integration and support processes, procedures and requirements
Drive projects that improve processes and our customer's experience
Provide technical assistance to customers implementing our solutions; participate in customer design and process reviews and assist customers with data mapping transformations
Create Knowledge Base Articles for code samples, tutorials and product knowledge as needed
Scope work orders and/or work requests, providing professionally written Statement of Work language
What You Will Need:
A Bachelor’s degree in Computer Science, MIS, CIS or a related degree
2+ years’ Tier 2 / Tier 3 support experience successfully working with enterprise customers implementing integration services and solutions
Advanced experience with SQL and SSMS required
Intermediate experience with C#, including support of .Net Framework libraries
Experience with XML, HTML, LDAP / Active Directory, SAML, SFTP, IIS and Windows Server desired
Salesforce experience preferred
A passion for providing a great customer experience and commitment to “Service with Excellence”
A proven ability to translate customer requirements into technical specifications
Excellent troubleshooting, scope estimation, analytical and prioritization skills
Excellent verbal and written communication skills as well as a commitment to collaborate with people across a variety of levels with diverse backgrounds
NAVEX Global is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!