It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Are you looking for a fast-paced, creative and innovative work environment in a market segment that makes an impact? We are seeking talented, passionate and dedicated team members to join our expanding Customer Support team to be part of our rapidly growing operations in the risk and compliance management space.
As a Product Analyst, you will be responsible for managing, documenting and tracking Customer Support inquiries and questions along with updates and changes to current customer solutions as a component of our implementation process. This role will engage with customers and internal NAVEX Global technical, implementation and consulting resources to ensure a seamless migration and /integration into our application(s). Additionally, you will track to deadline-driven deliverables and ensure customer expectations and satisfaction are met and exceeded while providing input to estimations and scoping requests as needed.
We Offer You:
An innovative organization that is secure, growing and thriving with a reputation that we are proud to say is absolutely second to none
A workplace experience that is inclusive and based on our determination to retain you each day as well as enables you to learn, grow and develop your career, and people dedicated to your success at every level
Competitive pay with benefits that matter, including the time and flexibility to balance the multiple roles you play in life
What You Will Do:
Manage, document and track customer questions and inquiries based on customer feedback
Research and resolve customer issues through to completion with resources at all levels
Partner with our implementation specialists, consultants and other technical specialists to deliver outstanding customer results
Conduct customer meetings to ensure proper configuration of software to meet business needs, and update customer data per contracted agreement
Perform quality tests to confirm data integration success
Analyze, develop and maintain integration and support processes, procedures and requirements
Drive projects that improve processes and our customer's experience
Provide technical assistance to customers implementing our solutions; participate in customer design and process reviews and assist customers with data mapping transformations
Create Knowledge Base Articles for code samples, tutorials and product knowledge as needed
Scope work orders and/or work requests, providing professionally written Statement of Work language
What You Will Need:
A Bachelor’s degree in computer science, MIS, CIS or a related degree
2+ years’ experience successfully working with enterprise customers implementing integration services and solutions in a large scale SOA architecture environment
Experience importing and extracting data from relational databases and performing complex data mapping transformations; experience with SQL and SSIS required
Salesforce experience preferred
Experience with C#, XML, HTML, LDAP / Active Directory, SAML, SFTP, IIS and Windows Server desired
A passion for providing a great customer experience and commitment to “Service with Excellence”
A proven ability to translate customer requirements into technical specifications
Excellent troubleshooting, scope estimation, analytical and prioritization skills
Excellent verbal and written communication skills as well as a commitment to collaborate with people across a variety of levels with diverse backgrounds
NAVEX Global is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!