It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At NAVEX Global, our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform. We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures.
As our Customer Support Technician, your primary responsibility will be front line support for Customer Administrators of our solutions. Typical support requests may include answering product how-to questions, assisting customers with system configuration changes and troubleshooting technical issues. Come join our outstanding team of fun, close-knit professionals who will help with your success and long-term career growth!
We Offer You:
An innovative organization that is secure, growing and thriving with a reputation that we are proud to say is absolutely second to none
A workplace experience that is inclusive and based on our determination to retain you each day as well as enables you to learn, grow and develop your career, and people dedicated to your success at every level
Competitive pay with benefits that matter, including PTO, health benefits, 401k, community outreach, on-site market, etc.
What You Will Do:
Manage customer support requests via phone, email and customer portal within service level agreement requirements
Assist customers with system configuration changes
Educate/train customers on solutions with the goal of helping them achieve their objectives with our systems
Identify potential system and customer relationship enhancements, including upsell opportunities within existing customer base to optimize customer system performance
Interpret and communicate specialized technical material into information usable by customers
Establish project tasks, related timelines and update NAVEX Global’s CRM
Work with cross-functional teams to ensure customer objectives are met, including customer input communications to product development
Manage confidential and proprietary customer information
What You Will Need:
A Bachelor’s degree and prior work-related experience or equivalent preferred
1+ years of experience in a customer service or customer support role preferred
Proficiency in Windows and Microsoft Office
Strong technical aptitude with general understanding of website functionality and related technologies
Ability to learn and assimilate new information quickly
Ability to independently evaluate and define customer and system needs
Ability to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results
High level attention to detail with excellent planning, follow through and organizational skills. Will need to be able to define and deliver on priorities
Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds
NAVEX Global is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!