It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
If you are looking for a high energy and fast paced position as a Customer Success Manager come join NAVEX Global’s Customer Success Team!
As a Customer Success Manager, you will be responsible for working with new and existing customers to ensure that they are successful with NAVEX Global’s Ethics and Compliance solutions. As part of the company’s Customer Success organization, you will work with our Delivery Services, Customer Support and Account Executive Sales Teams to ensure a customer’s journey from purchase to production is smooth and well managed. You will also monitor on-going customer health and establish a cadence for customer interactions that ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that you deliver value to our customers.
We Offer You:
An innovative organization that is secure, growing and thriving with a reputation that we are proud to say is absolutely second to none
A workplace experience that is inclusive and based on our determination to retain you each day as well as enables you to learn, grow and develop your career, and people dedicated to your success at every level
Competitive pay with benefits that matter, including the time and flexibility to balance the multiple roles you play in life
What You Will Do:
Own a portfolio of high touch, Enterprise accounts from handoff to customer advocacy and beyond
Deliver and communicate ROI for our customers throughout the customer lifecycle via Strategic Business Reviews (SBR’s)
Proactively manage customer health by monitoring, documenting and effectively driving success plans for high customer retention and loyalty
Drive customer adoption, awareness and growth of NAVEX Global solutions through education and continuous learning; propelling customer participation in NAVEX Global Communities and use of available knowledge base and online support tools
Partner with internal stakeholders to develop renewal readiness action plans to address any obstacles limiting adoption or creating renewal risk
Act as the advocate for customer needs and quarterback issues cross-departmentally and to senior leadership
Collaborate with Sales to identify and develop upsell and cross-sell opportunities
Travel will be required up to 20% of the time (pending due to COVID)
What You Will Need:
A Bachelor’s degree from an accredited university or college preferred, not required
5+ years of customer facing experience in a customer success, account management or professional services role
A passion for customer success and laser focus on delivering customer value
Experience building relationships, managing and collaborating with large, complex accounts
Strong business and technical acumen with the ability to understand and translate business and technical requirements to appropriate internal teams
Proficiency with business processes including sales, services & support, business applications and automation (GainSight, Salesforce or equivalent CRM)
Proven effectiveness at leading and facilitating executive meetings and workshops with the ability to effectively navigate and mitigate conflict
Exceptional prioritizing, organizational and time management skills with the ability to multi-task and perform effectively under pressure
Excellent verbal and written communication skills and a commitment to collaborate with people across a variety of levels with different backgrounds
NAVEX Global is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!