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We're committed to bringing passion and customer focus to the business.
At NAVEX Global, we create better workplaces by combining innovative people and industry-leading technology that allow companies to build and promote safe and ethical cultures. We are the worldwide leader in integrated risk and compliance management software and services. Our solutions are informed, driven and refined by direct feedback from our customers, the industry’s largest community of risk and compliance technology users. Come join us!
As one of our Client Technology Managers, you will exceed customer expectations on complex projects for our NetClaim application. You will work through internal workflow processes, systems and structures to launch programs for our new and existing customers. The right candidate is highly organized and energized by navigating technical problems and complex projects that maximize our customer’s satisfaction and teams’ resources.
We Offer You:
A collaborative, thriving organization with constant growth potential and strong brand recognition
An inclusive work environment centered around personal growth, career development and mentors dedicated to your success at every level
Competitive pay and benefits that matter, including the time and flexibility for a balanced lifestyle
What You Will Do:
Partner with internal and external stakeholders on complex customer projects
Project manage the technical aspects of new customer implementations and existing customer enhancements
Create web form reporting applications
Facilitate the removal of process barriers such as bottlenecks, technology constraints or resource constraints through informing and influencing the activities of other internal areas
Prioritize and troubleshoot technical issues by applying problem solving skills using SQL
Navigate multiple systems to provide resolution to internal and customer requests, triaging internal work requests and escalate issues to appropriate technical team as needed
Provide technical leadership within department, creating and maintaining documentation for areas of responsibility and training others as needed
Communicate with customers in a clear and professional manner through phone and email, breaking down complex technical processes into layman’s terms
Manage workload and ensure projects are completed on or before customer deadline or internal deadline
Produce regular and ad-hoc management information reports using internal reporting system
What You Will Need:
A Bachelor’s degree and prior work-related experience or equivalent preferred
3+ years of experience in technical support or program management
Strong problem-solving skills with the ability to make important decisions under pressure; will need to be comfortable working with multiple parties at all levels toward the resolution of a problem
Strong technical background with a keen interest in technology
Proficiency in Microsoft Office applications, including demonstrable strong proficiency in Excel (formulas, V-lookups, macros, etc.), Microsoft SQL Server and Visual Basics
Excellent organizational and time management skills with a proven ability to manages multiple projects simultaneously, meeting time-sensitive deadlines and with a commitment to on-time delivery
The ability to think logically to research and analyze data
A passion for working in a dynamic, team-oriented environment where your workload varies each day and innovation, creativity and initiative are valued and encouraged
Excellent verbal and written communication skills, a consultative attitude and a commitment to collaborate with people across a variety of levels with diverse backgrounds
NAVEX Global is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!