Quicker deployment means a quicker – and often better – return
NAVEX Global’s QuickStart Services follow a methodology designed to ensure your business objectives are met while accelerating the rate of implementation of your NAVEX Global solution. Based on client feedback and leveraging over a decade’s worth of experience, we have designed our QuickStart Services program to help your organization realize a quicker return on investment and help you focus on your most important needs.
Created for our EthicsPoint hotline and case management system,* our QuickStart Services program will support your implementation requirements and Best Practice processes that will be integrated with the NAVEX Global application.
BENEFITS
- Requirements gathering and solution design in an expedited time frame
- Faster return on your NAVEX Global investment
- Project road map and established best practices specific to your organizations needs
- Higher end-user adoption rates and more efficient use of your NAVEX Global investment
- Knowledge transfer needed to accelerate implementation and further optimize your solution
- Establish metrics to measure and manage your incident intake, investigative, and reporting processes
DELIVERABLES
QuickStart Services will include the following deliverables:
- Project kick-off call to coordinate project logistics for a Solution Design Workshop
- Solution Design Workshop to gather system configuration requirements
- Application configuration based on priorities identified by client and NAVEX Global Enterprise Services
- Post-configuration review and best practices recommendation session
- Sponsorship and communication plan to assist stakeholders with awareness and messaging activities
- Scenario-based training for identified business users
- User acceptance and certification to validate data collected through the case management process
*Note: This QuickStart Services program is not designed to support advanced deployments, including highly customized requirements, complex workflow, data migration or integration, or complex, custom analytical needs. These services would need to be scoped separately.
Quickstart Workflow and Activities
PHASE | STEP | ACTIVITIES |
|---|
Project management, sponsorship and communication | A. Pre-engagement email | - Send ‘Welcome to NAVEX Global’ email
- Review agenda for kick-off call
- Review workbook attachment
|
| | B. Pre-engagement kick-off call | - Validate goals and objectives
- Review contract SOW
- Clarify project management roles, responsibility and timelines
- Review workbook
- Review current state questionnaire
|
| | C. Sponsorship and communication | - Develop sponsorship and communication plan (message, vehicle, audience, timing, etc.)
- Provide email templates for messaging
- Develop recorded webinar training
|
Assess, plan and design | D. Solution Design Workshop | - Review Current State questionnaire
- Document Current State workflow
- Review and validate workbook requirements (Telephony, database settings, tier/organizational, issue categories, location database, intake questionnaire, user profile, portal development, portal localization, analytics).
|
Configuration, training and deployment | E. Application configuration | - Completed by Client Services Organization
|
| | F. Post-configuration review | - Review configured site
- Provide recommendations leveraging PSO best practices
|
| | G. User acceptance and certification | - Develop scripted test plan
- Develop business case scenarios for user to validate processes and data throughout the case management process
|
| | H. Scenario-based training | - Leverage business case scenarios for training certification
- Provide administrator training
- Provide scenario-base user training
|
About NAVEX Global, Inc.
NAVEX Global is the worldwide leader in integrated risk and compliance management software and services. Our solutions help organizations manage risk, address complex regulatory requirements and foster an ethical, productive workplace culture.