Challenge: Balancing Core Objectives & Regulatory Obligations
When building corporate training programs, companies must balance providing training that aligns with an
organization’s core objectives with training that meets regulatory obligations. To rise to that challenge, the National
Council on Compensation Insurance (NCCI) leverages an internal corporate compliance committee to decide on
the required compliance classes that it offers to its 900 employees.
Each year, Angel Del Valle, NCCI’s director of talent development, works with the committee, made up of several
executive team members, to evaluate the company’s current needs and regulatory obligations to look for gaps
where training programs are needed.
Solution: NAVEXEngage® Ethics & Compliance Training Optimizes
After evaluating organizational needs, the compliance committee decides on a plan for the year, and leverages
both NAVEX Global online training courses and training that is developed in-house. “We will always leverage
NAVEX Global’s product, but things that are more tailored towards our environment, we’ll actually develop that
and implement that in-house.” In that way, NAVEX Global training is able to work in tandem with the internally
developed specialized topics.
One of the courses from NAVEX Global that NCCI frequently leverages is Workplace Harassment Training for
both employees and managers. With regularly updated content, the material stays fresh and in compliance
with regulatory requirements both on a national and local level. For example, NCCI has one employee in the
state of New York. When the laws in New York changed surrounding harassment prevention training, NAVEX
Global provided an update to the training that met those state requirements, keeping NCCI’s training
program in compliance.
In addition to the regularly updated content, Del Valle and his team appreciate the look and feel of the training
from NAVEX Global with characters and settings that reflect a more modern version of the corporate setting.
“We thought that it was pretty insightful that NAVEX Global was able to develop a product that addressed
the changing culture in many environments. It mirrors very nicely the environments we operate in today and
plan to operate in tomorrow,” said Del Valle.
Results: Training that Offers Accountability & Fits Employee
One of the core organizational culture pillars of NCCI is accountability. In accordance with that pillar, Del Valle
and the company expect that compliance is something that every employee needs to be held accountable for.
The automated tracking included with NAVEX Global courses helps facilitate alignment with the company’s
objectives. Del Valle and his team can assign a training course to employees, track their activity and progress
through the LMS, and send automated reminders if necessary to ensure course completion within deadlines and
attestation within regulatory requirements. Audit-ready reporting is available to the agencies that monitor NCCI
in the insurance industry.
NAVEX Global’s online training also fits in with some of NCCI’s broader learning initiatives. Through a program
called “Launching Leaders,” the company is building a training program to support managers, empowering them
with strategies for communicating effectively throughout the organization. With an average employee tenure of
over 13 years, NCCI is continually looking for ways to invest in training that helps develop those employees.
An important part of that investment is finding and developing training programs that meet the needs and learning
styles of its employees. NCCI does this by working with partners like NAVEX Global to deliver training that brings a
different perspective and complements the organization’s learning development goals. “Our workforce is made up
of highly intelligent, brilliant individuals. But if we look at the spectrum of personalities, many may be considered to
be introverts. It’s important for us, as we progress in our organization, to make sure that we can provide tools that
they can use to effectively communicate,” said Del Valle.
About the National Council on Compensation Insurance (NCCI)
Founded in 1923, the mission of the National Council on Compensation Insurance (NCCI) is to foster a healthy
workers compensation system. In support of this mission, NCCI gathers data, analyzes industry trends,
and provides objective insurance rate and loss cost recommendations. These activities – combined with a
comprehensive set of tools and services – make NCCI the source you trust for workers compensation information.