Challenge: Manual Processes Couldn't Keep Up with Compliance Demand
A mobile messaging company was in hyper-growth mode – but it needed to mature its compliance program to keep pace with a growing list of regulations and B2B customer demands. The company had to comply with 173 contracts, 254 regulatory mandates and 9,700 contract demands.
The company's startup culture made things harder, because it thrived on tribal knowledge, undocumented processes and a shoot-from-the-hip management style. While that culture could thrive in a small startup environment with few compliance mandates, the company had become a subsidiary of a publicly traded company and counted four of the top 10 global brands as customers. Meeting even basic business requirements was becoming impossible to manage using manual processes like spreadsheets.
Fortunately, one advantages of startup culture is willingness to change. The company hired a seasoned CISO (Chief Information Security Officer) with CPO (Chief Privacy Officer) credentials who spearheaded efforts to develop a more streamlined, comprehensive approach to compliance.
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About NAVEX Global, Inc.
NAVEX Global is the worldwide leader in integrated risk and compliance management software and services. Our solutions help organizations manage risk, address complex regulatory requirements and foster an ethical, productive workplace culture.