Craft your organisation's Code of Conduct
This is the master policy about ethical behaviour and is the starting point for employees to know what is acceptable. In your Code of Conduct, you should clearly state your hotline and reporting process for employees and ideally include a message of support from senior leadership.
Implement a holistic “speak-up” programme
This programme includes a hotline, a web intake site for employees to report online, and a process for managers to log conversations with employees known as “open door reports”.
Raise awareness among your employees and vendors
Clearly state your key ethics and compliance programme components including the phone number for the hotline (in multiple localities) and the URL for the web intake site. Be very clear with employees what happens when they report.
Capture & investigate all reports across your organisation
It is crucial to let employees know they've been heard when they report and that all reports are taken seriously, followed up on consistently and within best practice case closure ranges.
Track your whistleblowing data & make appropriate changes
Make sure to benchmark your hotline statistics against similar organisations in your industry and geography or use NAVEX Global benchmark reports.