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NAVEX Global Online Compliance Training Courses: Complaints and Investigations Training

At a Glance

Course length: 
Course type:
Full Length Course
Employment Law Training
Speaking Up & Reporting

Recent data confirm that employee complaints of workplace misconduct, harassment, discrimination and retaliation are on the rise. Handling complaints properly is critical—to protect the organizational culture and reputation and to mitigate legal risk. Failing to handle complaints properly can result in significant legal liability and reputational harm to the organization. Training managers about the critical role they play in the complaint management process and how they may be asked to help with investigations is essential and key to building employee trust in leadership. This course helps managers learn about their key responsibilities and how they can avoid common legal missteps.

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Course Details

  • All Learners
All Learners

Key concepts covered in this course:

  • Definition of a complaint and who can make one
  • How to respond and whom to inform about complaints
  • Manager's role in the investigation process
  • Using human resources and management as resources
  • Rules prohibiting retaliation
  • Obligation to conduct fair and thorough investigations
  • Best practices for handling investigative interviews
  • Basic components of an investigation