Get Started with Compliance Fundamentals
From creating a top-notch code of conduct to understanding the role compliance plays in your organization, this is the place to learn the core elements of an effective compliance program.
Each compliance program is unique with disparate risks and various levels of maturity. Although there are a number of nuances determined by your company’s size, industry and location, there are still basic principles that are best practices across the board. In this section you’ll learn about the key skills every compliance professional should have as well as the general knowledge base effective compliance professional have and harness throughout their careers.
Just as there are key skills every modern compliance professional should possess, there are fundamental elements every effective compliance program should practice. This section will introduce you to those key components of a robust compliance program and provide the guidance you need to move your career and program to its next level of sophistication.
Compliance expert, Kristy Grant-Hart, offers her wildly effective wisdom and best practice advice on compliance program management.
Compliance expert, Kristy Grant-Hart, offers her wildly effective wisdom and best practice advice on compliance program management.
Staying Committed to Program Goals
Be sure to set written goals at the beginning of each year or quarter. When you commit to written goals and hold yourself accountable to a timeline, studies show that you are much more likely to accomplish what you set out to do. Writing down your goals for your program helps you to focus on what needs to be done to accomplish those goals, and also allows you to use your time wisely. Instead of simply fighting fires, you’ll accomplish more when you write down and commit to accomplishing your goals. Click to Tweet
Define and Practice Your Strategic Crisis Plan
When you face a crisis or bad news, think carefully about who you will tell, and in what order you will tell them. Do you need to tell the CEO, Board or General Counsel? People can be very territorial about information, so you’ll want to make a strategic decision. In addition to considering who to tell first, try to come up with a plan about how you’ll deal with the problem. If you come in with an immediate plan, people will feel more comfortable, and like you have everything under control. Click to Tweet
Believe in the Mission of Your Program
In order to be wildly effective, you must believe in the mission of your compliance program. When you get sad, stressed or defeated, remember that you are part of a movement changing the world. You are a member of a special group of people ensuring a more just and more fair world. Your due diligence program may not seem life-altering, but the power of the compliance and ethics movement as a whole will and has changed the world. Click to Tweet
How to Command the Attention of a Room
When you’re giving a presentation or live training, stand at the front of the room and smile at people as they come in. Make eye contact and tell people you’re happy to be there. Tell them you’re excited or grateful that they’re there. Your energy is contagious, and people will be intrigued about what you have to say. Click to Tweet
The Most Important Question to Ask Reporters
One of the most important things you can do when listening to a person who is reporting a compliance violation or making a whistle-blower complaint is to ask them the following question, “Is there anything else you think I should know?” This open-ended question allows the person to think about whether there is anything that they failed to tell you because they weren’t sure it was relevant. It opens up the possibility of being told details or additional stories which will help you with the case. Click to Tweet
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