Q: I suspect that one of my employees is holding back on sharing issues she’s having with other members of the team. What should I do?
A: Talk one-on-one with the employee and voice your concern for her. Tell her you’ve observed that some of her behaviors seem to indicate something is bothering her. Ask her if she is comfortable telling you what the issue is. Genuine human concern is key here. If she says there is no issue or she is not comfortable telling you, suggest setting up a meeting for her with someone in human resources or compliance so that she can unburden herself. Assure her that you are fine with whatever she has to say and that you will not retaliate or let other team members do so. And commit to addressing her issue if it is something within your responsibility.