My Organization's Code of Conduct is Good - How Can I Make It Great?

ed-petry.png

Too long. Too complicated. Too dense.

Sound familiar? If your code of conduct isn’t a document you’re proud to share with your employees, customers, board and C-suite—or if your organization has recently had a big change (merger or acquisition, a change in leadership or other significant shift) that requires a code of conduct refresh—you have an opportunity to take your code of conduct from good to great.

Before diving into a code of conduct refresh project, it’s good to revisit the core functions of a code of ethics:

  • Set the tone for your corporate culture and provide a platform for virtually every other policy you implement.
  • Communicate expected behavior for employees and point the way to additional resources when situations are complex, difficult or sensitive.
  • Reduce legal liability by addressing your organization’s key ethics and compliance risks.
  • Represent your organization’s commitment to integrity to external constituents including business partners and regulators.

With those goals in mind, below are five questions to ask as you’re working toward taking your code of conduct from good to great.

1) What’s worth keeping?

Many organizations’ existing codes of conduct have provisions and perspectives that are worth retaining. Going from a good code of conduct to an excellent code of conduct might be more about tone, design and style—which should reflect your organizational culture and priorities—than overall message or policy.

2) Is it readable?

Employees who want a quick answer may feel confused and frustrated if they can’t understand what it says—a common problem when a committee of lawyers does most or all of the writing. It’s especially important to clearly describe how employees can ask questions or flag problems, usually is through the hotline or helpline. Consider how design impacts readability as well. Short paragraphs are much easier to read than long blocks of copy.

3) Is it aligned with your organization’s risk profile?

A best practice for any code of conduct includes making it relevant and complete given a company’s industry and global risk profile. Risk profiles are not static. Collaborate with other departments in your organization to ensure that the code of conduct touches on those issues that are most important.

4) Does it incorporate emerging issues?

The world is changing quickly, and codes need to change with it. For example, it might be hard to remember, but just a few years ago, social media risk wasn’t a concern at most companies and likely wasn’t addressed in their codes of conduct. Money laundering used to be something only financial organizations had to worry about. But these issues are now commonly covered in the codes of conduct at many diverse organizations. What are emerging issues that impact your organization? Consider covering them in your code.

5) Does it emphasize protections for employees who report misconduct?

Your code of conduct cannot cover everything, so it’s essential that it point employees to additional resources they can turn to for help (calling the ethics hotline, talking to their managers, or members of the HR or E&C teams, etc.). Best practice codes of conduct clearly communicate that employees who report possible misconduct or ask questions will be protected—and underscore the fact that acts of retaliation are acts of misconduct that could result in disciplinary action up to and including dismissal.

Conclusion

Regularly assessing your code of conduct helps you ensure that you’re consistently underscoring your values—and keeping them top-of-mind with employees. Taking a code from good to great can mean a world of difference for all those who rely on it.

Need help reviewing or refreshing your code of conduct? NAVEX Global has written and designed (or re-designed) many of the most widely admired and imitated codes for organizations in virtually every industry segment, including many among the Fortune 100. Contact us today to explore how we can help. 


What do you have to say? Share your thoughts in the comments below or join a discussion group on Compliance Next.

The Cost of Incivility in the Workplace

It's Time to Reconsider the Term “Whistleblower”

With National Whistleblower Day set for July 30, is it time to rethink the very term “whistleblower”? The word is definitely engrained in both the public and private sectors, but it could have detrimental effects on individuals who are considering reporting potential wrongdoing. One thing’s clear: The term can send mixed messages about the value of reports and the people doing the reporting.
Previous/Next Article Chevron Icon of a previous/next arrow. Previous Post

6 Organisational Culture Warning Signs You Can’t Afford to Ignore

After a series of highly public scandals exposed serious issues with Serco Group Plc’s culture and behaviour—resulting in significant reputational and financial damage, as well as a number of top executives being removed—the organisation recognised the need to make a fresh start. Robert Smith, Serco’s Director, Compliance & Ethics, explains steps his organization took and lessons learned.
Next Post Previous/Next Article Chevron Icon of a previous/next arrow.

Comments