Are You Measuring Your Training Effectiveness … Effectively?

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Less than a third of organizations use sophisticated measurement methods such as gathering data from ethics hotlines to gauge whether employees are absorbing their ethics training guidelines.

Compliance breakdowns are in the headlines and on every manager’s mind these days. Organizations help manage the risk of becoming the next headline by creating a robust and effective compliance program – and training is a critical part of a successful program. Despite this, many organizations fall short with their training programs. Some of the most common and problematic shortfalls include failing to have a dedicated budget, not planning out programs, and not being able to measure the effectiveness of ethics and compliance training programs to determine if they work.

As you can guess, these challenges are closely intertwined.

The results from our 2017 Ethics & Compliance Training Benchmark Report (to be released on July 27) suggests companies understand the importance of compliance. Fifty-nine percent of survey respondents chose “comply with laws and regulations” as their top objective – but knowing whether their program is actually advancing this objective is still elusive. And even more elusive is the ability to understand and articulate to those who control the budget dollars (include C-level executives and directors) the value that a program brings to the organization.

Less than a third of organizations use sophisticated measurement methods such as gathering data from ethics hotlines to gauge whether employees are absorbing their ethics training guidelines. Even fewer survey their workers or thoroughly evaluate the performance of their compliance programs. Lack of adequate program assessments makes it harder for compliance managers to illustrate the ROI to justify their programs with C-level executives and directors.



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