Whistleblower Hotlines and Case Management Solutions: Major Challenges and Best Practices
NAVEX Global provides more employee hotlines – and more advanced incident reporting methods – than any other vendor globally. All reports –whether via anonymous hotline/helpline, custom web portal or manager open-door report form – are captured in a central repository to support investigation, remediation, reporting and trend analysis.
Whitepaper
NAVEX Global was the first ever vendor to offer an employee hotline and the first to integrate telephony and web-based report capture. Today, we’re the largest hotline provider in the world and the recognized leader in risk data collection, investigation and analysis systems.
Key Benefits
- NAVEX Global Hotline is tailored to your compliance program needs, meeting your business objectives and protecting your most valuable asset, your reputation.
- Unlike other providers, the NAVEX Global Hotline is configured to maintain report collection consistency across all reported issues so that you are guaranteed uniformity and accuracy in all reports.
- Provides peace of mind that your employees, customers and constituents have access to an "always on" hotline anywhere in the world.
- Seamlessly integrates with web-based reporting and NAVEX Global EthicsPoint case management
Translation & Interpretation Services
NAVEX Global's contact centers currently provide services to more than 200 countries and territories around the world. We partner with industry leaders to provide translation/ interpretation in over 180 languages, 24/7/365, on all of our whistleblower hotlines. Reports entered via the web can be translated on a per-report basis upon request.
Custom Web Report Forms
Augmenting the NAVEX Global Hotline, Custom Web Report Forms deliver an easy and efficient way to capture incident reports from all areas of your organization. They can be accessed through your intranet, ethics portal or other employee web sites. Examples include gift and gratuity documentation, conflict of interest reporting, work-related injury reports, etc.
Awareness Programs
Help employees understand that the company wants to be informed of wrongdoing wherever it may occur. Our custom materials increase awareness and retention of hotline services
Data Privacy
Our Data Privacy Module is a complete resource for effectively managing the privacy of reported incident data submitted into our case investigation and management process.
