NAVEX Global Premium Support
Personalized support for your advanced solutions
NAVEX Global’s Premium Support provides personalized service with a designated Premium Support Manager as a key contact, who understands your specific program configuration and works closely with cross-functional teams to complete support requests. Premium Support Managers proactively communicate through regular status calls and quarterly support request reviews.
NAVEX Global Premium Support is built for organizations with complex or advanced needs and solutions. Premium Support Managers take an additional step to understand and become familiar with your unique business needs and specific system configuration.
Features of Premium Support
- Designated Premium Support Manger
- Designated phone number
- Expedited response times
- Quarterly support request review
- Monthly status calls
- Pre-release overviews
- Client Resource Center
Premium Support Deliverables
- Orientation call to introduce Premium Support Manager
- Overview of Client Resource Center
- Monthly status call to review open support requests
- Quarterly support request review call to identify trends, determine action items, and discuss other NAVEX Global solutions
About NAVEX Global, Inc.
NAVEX Global’s comprehensive suite of ethics and compliance software, content and services helps organizations protect their people, reputation and bottom line. Trusted by 95 of the FORTUNE 100 and more than 12,500 clients, our solutions are informed by the largest ethics and compliance community in the world.