Rock Bottom Restaurants Brewing a Positive Workplace
Fun is always on tap when you hit Rock Bottom, (RBR, Inc), the restaurant proudly admits. Built around the theory that friends enjoy gathering in a welcoming, upbeat environment with tasty food and handcrafted beer, RBR, Inc has enjoyed success as one of the country’s leading multi-concept, mid-scale restaurant brewery groups.
With a tradition of fresh ideas and a commitment to honoring people, RBR, Inc. chose a partnership with NAVEX Global to help foster a business culture of integrity. RBR, Inc employees love fun, food and frothy brew. At all levels of employement, the restaurant supports trust-based relationships and direct communication, says Kirsten Lunghofer, Human Resources Manager. “We like to pride ourselves on our relationships. We want to listen to any concerns, address them and investigate them to the full extent.”
However, Lunghofer wanted to increase the available means for employees to express their concerns at RBR, Inc.’s 106 locations, and she wanted to make sure her department continued to operate with maximum efficiency.
”Our department runs as efficiently as possible, and we absolutely consider our use of the EthicsPoint system a best practice.”
- Kirsten Lunghofer, Human Resources Manager
The ideal solution for RBR, Inc. was an anonymous reporting system which would support multiple languages, available online, and allow Kirsten’s team to more efficiently handle compliance issues while maintaining the focus on relationships. After considering several options, RBR, Inc. chose NAVEX Global’s EthicsPoint™ hotline and integrated case management software.
The Ideal Solution: NAVEX Global’s Ethicspoint™
As Kirsten worked with NAVEX Global’s Implementation services team, she made sure the system met RBR, Inc.’s specific needs. One-third of the employee population at RBR, Inc. speaks only spanish, but NAVEX Global’s multilingual call center staff conveniently negates the need for a translator. Online reporting capability is also important, as Lunghofer points out that more reports are submitted online than by phone.
These capabilities help Lunghofer feel confident that employees are able to communicate easily with their leaders. The system’s case management software also helps Kirsten easily keep track of the data she receives.
“The EthicsPoint system is seen as a best practice at RBR, Inc. and it has integrated well with our open- door policy.”
“EthicsPoint provides one system with all the information I need - I can track, close and review cases – and it all views much better than my handwritten, scribbled notes,” laughed Lunghofer.
She can more efficiently investigate and follow up on any reports that are filed. Employees are still encouraged to speak directly with their managers if they have concerns, but if the situation arises, they can feel comfortable sharing those concerns anonymously through the EthicsPoint system.
Getting the Results Cooking
Without losing the importance of face to face communication and trust, Lunghofer was able to make sure RBR, Inc. listens to every team member - there are more available means of communication, accessible at any time, in any language and from any location.
“The EthicsPoint system is seen as a best practice at RBR, Inc. and it has integrated well with our open- door policy.” In the future, Lunghofer anticipates that regional managers will begin handling the reports in each area, and she will review the regions from a corporate standpoint.
So far, Kirsten has noticed the following results:
- Increased efficiency identifying and resolving issues
- Comprehensive employee communication system
- Cultural focus remains on good relationships
About NAVEX Global, Inc.
NAVEX Global’s comprehensive suite of ethics and compliance software, content and services helps organizations protect their people, reputation and bottom line. Trusted by 95 of the FORTUNE 100 and more than 12,500 clients, our solutions are informed by the largest ethics and compliance community in the world.