Setting and embedding the right tone and culture within an organisation is not just the responsibility of senior management. Frontline managers have a key role to play in ensuring they are understood
by staff and that both become part of a company's DNA.
Often frontline managers are the go-to individuals when an employee wants to address an issue or report potential wrongdoing. Employees with a question or concern are encouraged to report this to their manager before using other channels such as a whistleblower hotline. Yet despite the critical role these employees play, they often lack training, are not sufficiently confident, don't know how to manage pressure, are unsure how to communicate clear expectations, and can be unclear on how to respond appropriately to employee concerns. Learn more about how to support frontline managers in our white paper.