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At a Glance

Course length: 
11-30
Course type:
Full Length Course
Category: 
Conduct Training
Audience: 
All Learners
Topic: 
Effective Communication
Format: 
Multimedia

Effective business communications promote teamwork, increase revenue and minimize costly mistakes. Employees are not always clear about what risks they pose when they communicate in oral and written forms. Providing employees with insight into common etiquette practices and coaching them on the proper use of electronic communication tools can dramatically improve the culture, help mitigate risk for the organization and result in more-mindful interactions with other employees and business partners. This course teaches employees to communicate effectively, professionally, accurately and in compliance with the law and organizational policies.

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Course Details

  • All Learners
All Learners

Key concepts covered in this course:

  • Communicating respectfully and appropriately with other employees, clients, customers, vendors and others
  • Understanding key policies that apply to communications - and the consequences of violating those policies
  • Understanding the risks associated with all forms of communications in the workplace, including electronic communication
  • Paying attention to both the content and the tone of workplace communications
  • Importance of listening and of communicating to achieve resolution and results

Reinforce this topic with these two micro learning courses

Get two FREE micro learning courses with the purchase of this full length course. NAVEX Global suggests these courses that pair well:

Good Business Communication

Real people share their thoughts on good business communication. Learners gain an understanding of how poor communication affects an employee’s reputation, tips and advice to help improve business communications and the importance of asking questions, and reporting concerns and potential violations internally.

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Careful Communications (Learning Block)

Highlights the importance of using care in any form of workplace communication. Identifies possible communication risks and offers valuable tips to help employees: know what’s appropriate to send, use the proper medium and deliver the right message.

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