EthicsPoint Incident Management Foundation Plus
Enhance Incident Reporting With Open Door Intake Report Forms
Workplace misconduct can never be eliminated entirely, but where it is visible, it can be addressed. According to the NAVEX Global 2016 Benchmark report on whistleblowing hotlines and incident management systems, 41% of employees will witness some form of misconduct in an organisation, yet only 60% of them will speak up. For the most part, failure to report is due to employees’ fear of retaliation, expected complacency from their company, or simply not being unaware they witnessed misconduct.
Of the 60% who will say something, the majority of them will do what the code of conduct instructs them to do: speak directly with their supervisor or manager. Only a small portion will ever make it to the hotline.
The manager may resolve the issue and even document the incident in writing, through email or a spreadsheet. Yet when this information is not consistently collected in a centralised system, key pieces of data on trends and risks to the organisation will be missing.
Reporters who are willing to talk directly to their supervisors provide leaders with important intelligence about misconduct occurring. Incident reporting shared in a live meeting with a manager is often of higher quality and reliability. Data shows that 47% of reports collected in a face-to-face meeting are substantiated, while anonymous reports are substantiated at a rate of 36%.1
A centralised incident management database that tracks all the different types of intake—from the whistleblower hotline to web intake forms to open door discussions—shows a more complete picture of misconduct within an organisation. This in turn allows organisations to take more decisive corrective action if it is warranted.
EPIM Foundation Plus allows organisations to capture all the reports received by managers through a new open door intake form. This Form will ensure your organisation sees the complete risk profile, from collection through action:
- Collect: view all hotline, web, and open door intake reports in a centralised system
- Manage: investigate all reports in a consistent manner across your organisation
- Learn: analyse the trends and patterns to identify any smaller problem areas before they become large incidents
- Act: utilise the information that you gather from your incident management system to enhance your code of conduct, improve training, and refine your policies
About NAVEX Global, Inc.
NAVEX Global’s comprehensive suite of ethics and compliance software, content and services helps organisations protect their people, reputation and bottom line. Trusted by 95 of the FORTUNE 100 and more than 12,500 clients, our solutions are informed by the largest ethics and compliance community in the world.