Overcoming PNC Bank's Intranet Challenges
Its roots tracing back to the 1850’s, Pittsburgh National Corporation (PNC) Bank is one of the oldest and most respected banks in the industry. With more than 60,000 employees and $286 billion in assets, PNC has 2,500+ branches in 13 states as well as an international presence in Canada and Europe.
From its local banking roots, PNC has developed into one of the leading providers of financial services in the country, receiving both regional and national recognition and for its accomplishments.
“PolicyTech allows for consistency and centralisation. The intranet did not offer the centralised point or the control we needed.”
– Sabrina Viscomi, Project Manager for PNC Bank
As regulations on this highly-scrutinised industry continue to increase, PNC knew they would need to improve transparency and handling capability of their policies and procedures. Over the years, they made considerable investments in both Lotus Notes® and an intranet website to manage their documents.
Still, neither system met PNC’s high standards, and overlap between the applications created confusion and version control trouble. From a compliance perspective, the lack of clarity, consistency, and readership metrics was an unacceptable risk for the institution. PNC needed a document management system with intuitive versioning controls, powerful search and tagging features, and compliance-savvy reporting tools.
After extensive research, PNC selected NAVEX Global’s PolicyTech™ policy management software. Leadership recognised clear advantages across all of their pain points, and opportunity for significant process improvements, thanks to:
- Sophisticated, yet easy to understand document organisation structures
- Automated document creation, review, approval and distribution
- Centralised document consistency and control with robust linking/cross referencing between documents
- More effective employee training methods
- User-friendly software design that understands how people work; fully integrated with Microsoft® Office™ applications
- More robust, accurate and dependable search function and results
- Complete audit trail and version controls, including powerful archival processes
Challenges: Internal and External
Beyond the daunting task of controlling critical documents for internal use, PNC Bank, like all similar financial institutions, needed to comply with a wide variety of regulations which include:
- The Bank Secrecy Act of 1970
- Sarbanes–Oxley Act of 2002
- Anti-Money Laundering (1986, 1992, 1994, 1998)
- Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010
“It’s about consistency and having a centralised point that we can direct people to,” says Sabrina Viscomi, Project Manager for PNC Bank.
Consistent with its reputation as a banking industry leader, PNC Bank sought to clean-up the problems caused by using these two separate policy and procedure management systems. In addition to providing a more user friendly system, PNC also wanted to reduce costs in terms of employee time investment and the quality of policy development. however, the greatest perceived rOI came from the increased policy knowledge and awareness by employees.
Viscomi, elaborated on their situation. “Our Lotus Notes database search had no advanced features and our Intranet was flooded with outdated information that muddles the search. It just didn’t return accurate results.”
Intranets and shared network drives are not typically designed with policy management in mind. They suffer from outdated documents with few management controls, lengthy manual review and approval processing, and lack of any measurable readership data.
Referring to their intranet, Viscomi noted, “…it was bulky and had various different pages for different departments and lines of business. It was confusing to use. Unless you give very specific directions things were difficult to find.”
“It’s about consistency and having a centralised point that we can direct people to,” she continued. Their two solutions for policy management and the bulkiness of the intranet made document centralisation and management a constant issue.
The Ideal Solution: NAVEX Global’s PolicyTech™
After researching several options, PNC Bank selected NAVEX Global’s policy management software. It is used by more than 1,000 organisations of all sizes and industries worldwide. Thanks to its compliance sensibilities, PolicyTech has won particular praise in the financial services, healthcare and government markets.
Organisations adopting NAVEX Global’s policy management software no longer need to struggle with multiple and missing documents, or worry about publication, archiving or policy readership issues. PolicyTech provided the ideal solution for PNC bank through its user-friendly interface, advanced search capabilities, sophisticated data management, and streamlined workflow process.
After implementing the system, PNC realised a wide range of benefits company-wide, as well as for individual employees.
Jeffrey Johnson, PNC Bank Software Engineer, explained, “The audit trail is really good for us; to be able to show the control path from one version to the next as documents are updated has been helpful. We use digital signatures to help us keep track of who is approving documents…and also to help track of who has read them. The database is well-organised and easy to use. The system is actively reinforcing our workflow and security, keeping us in line with best practices without our having to even think about it.”
PNC Bank is now operating more effectively by using a software tool that organises, centralises and automates their policy management efforts.
Find Out How Your Organisation Can Benefit From NAVEX Global’s PolicyTech Policy Management Software
NAVEX Global’s PolicyTech policy management software revolutionises the way organisations manage policies and procedures. Our industry-leading solution has been designed to help organisations centralise and simplify their policy management activities, making the complex tasks of writing, sharing, updating and attesting to policies simple and seamless, while also helping organisations meet legal and regulatory requirements.
Learn more about PolicyTech or schedule a demo today.
About NAVEX Global, Inc.
NAVEX Global’s comprehensive suite of ethics and compliance software, content and services helps organisations protect their people, reputation and bottom line. Trusted by 95 of the FORTUNE 100 and more than 12,500 clients, our solutions are informed by the largest ethics and compliance community in the world.