Our leadership team is singularly focused on developing and delivering the best ethics and compliance software and services in the world.
SVP, Global Contact Center Operations
Roger brings more than 20 years of contact center leadership experience to NAVEX Global’s operations in both the U.S. and E.U. Throughout his career, he has served the third party service provider space across multiple industry verticals with inbound, outbound and business process outsourcing services. He also brings more than 12 years of international experience to NAVEX Global call center operations, having previously opened and operated contact centers in both India and the Philippines.
Previous to his current role, Roger served as vice president of operations for Global Contact Services while concurrently holding the position of president of GCS Agents Asia Pacific. Roger has also served as president of Air Relay Corporation, both executive vice president of operations and strategic planning for Innovative Marketing Strategies and senior vice president of operations for TeleSpectrum Worldwide.
Roger earned his B.S. in Business Administration from The Leeds School of Business at the University of Colorado Boulder.
President & Chief Strategy Officer
Shanti has been an innovator in the governance, risk and compliance (GRC) space for more than fifteen years and was the driving force behind the creation of NAVEX Global, now one of the largest ethics and compliance companies in the world. She has specialized in the design of powerful ethics and compliance solutions for employers that create a culture of ethics, inclusion and respect, enhance business value and reputation, help to maximize defenses and protect the bottom line.
A former attorney, Shanti regularly advises clients regarding strategic risk management initiatives and workplace compliance. In her roles as president and as a NAVEX Global board member, Shanti is also deeply involved in the strategic direction of product development and marketing, as well as the company's M&A activity and major partner relationships.
Shanti received her Masters of Law (LL.M.) from Harvard University, specializing in alternative dispute resolution (ADR) and corporate risk management. At Harvard she was a Viscount Bennett Fellow and served on the Harvard Negotiation Law Review. Shanti received her J.D. from Queen's University (Canada) and her B.A. (Film) from Queen's University (Canada) where she was a Queen's National Scholar.
Well-known in the legal, ethics and HR communities, Shanti has been a featured expert for a wide variety of media outlets, including the New York Times, The Wall Street Journal, CNN, Corporate Counsel, Inside Counsel, CFO and HR Magazine, among others. Shanti is also a frequent lecturer and writer for several prominent professional associations, and serves on several other company boards.
SVP, Strategic Solutions
Nick has more than 25 years of experience in senior marketing and business development positions in the telecommunications and technology industries.
Previously, Nick served as vice president of corporate integration and infrastructure development at Ethernet networking services provider, Yipes Enterprise Service. Before Yipes, he served as chief marketing officer for Curiosity.com, and previously held the title of vice president of new product and business development for US West Communications. Nick began his telecommunications career with Pacific Bell, serving as director of marketing, and he was subsequently promoted to executive director of new product development.
Before entering telecommunications, Nick served as a mathematical statistician for the U.S. Department of Agriculture.
Nick holds a M.A. in Statistics from Pennsylvania State University and a B.S. and M.S. in Mathematics from the University of Massachusetts.
Steve has 17 years of experience in business consulting, business operations management, strategic planning and organizational change management. Since starting EthicsPoint's professional services team in 2008, the organization has grown by more than 300 percent, a testament to his leadership and carefully cultivated team of consultants.
Prior to his current role, Steve worked as a change management consultant with Accenture, specializing in the implementation of enterprise software product and solutions. Steve also founded and contributed to the successful start-up of Aon Safetylogic.com, an application service provider of integrated risk control management solutions for Fortune 2000 corporations, loss prevention firms and the insurance carrier markets.
Steve holds a B.S. in Marketing and Management from the University of Oregon.
President & Chief Operating Officer
Bob brings more than 20 years of senior management experience in operations, sales, marketing, product management and business development to his role at NAVEX Global. Leveraging that experience, Bob owns responsibility for overall company operations including sales, services, products and solutions strategy we well as contact center operations.
During his tenure at NAVEX Global, Bob has served as senior vice president of business strategy as well as chief products officer. He previously served as vice president of marketing and business development at Accero, a global provider of human capital management solutions. Before joining Accero, he served as the chief marketing officer at Boston-based Centive, where he led the successful transformation of the company from enterprise software to a pure-play SaaS provider and created a new product category – On-Demand Sales Performance Management. Prior to Centive, Bob held senior sales and marketing management positions at Infinium Software, a publicly traded ERP software vendor, Cort Directions and Myriad/OrCom Systems.
A graduate of Oregon State University, Bob is a frequent speaker at industry events and has been featured in publications like Compliance Week and CRM Magazine.
Chief Technology Officer
Bob McCarter has 19 years of experience in database and information systems development and product and service technology development. His current focus is on creating and supporting the technology infrastructure necessary to deliver innovative products and services globally.
Bob assumed the role of vice president, information technology and product development in September 2003 with Global Compliance Services. Prior to this, he served with Global Compliance's former parent company, Pinkerton, Inc., in the position of chief technology officer within Pinkerton's Consulting and Investigations division. Previously Bob held the role of director of strategic initiatives and information systems architect for Pinkerton Services Group.
Prior to joining Pinkerton, Bob performed system design and project management on large-scale fluid dynamics and environmental remediation projects at the University of California at Berkeley. Formerly, he had served as an information systems consultant for Six R Communications and BellSouth and also held the title of equipment engineering manager for BellSouth.
Bob holds B.S. degrees in Mechanical Engineering and Mathematics from the University of North Carolina at Charlotte, an M.S. in Mechanical Engineering from the University of California at Berkeley and an M.B.A. from Duke University.
SVP, Global Sales
With more than 20 years of experience in sales and sales management, Tom brings an unprecedented level of expertise and knowledge in opening and serving new markets.
Prior to his current role, Tom spent 12 years with the Xerox Corporation in a variety of sales management positions, including account manager, product specialist and sales agency president. In 2002, he joined Associated Business Systems (ABS) where he played a key management role in the company's growth from $15 million to $45 million dollars in annual revenue during his six-year tenure.
Tom holds a B.S. in Business Administration from Oregon State University.
Chief Compliance Officer & SVP, Advisory Services
Carrie does custom ethics consulting work for clients in the areas of program and culture assessment, communications, executive and all-employee training and program strategy and integration. She also serves as a government-approved monitor/external ethics advisor for several companies with government administrative agreements.
Previously, Carrie served as the deputy director and ethics officer of the Ethics and Compliance Officers Association (ECOA) from 2000 to 2003. Prior to joining the ECOA, Carrie served as the director of the corporate ethics office for Westinghouse Electric Corporation from 1994 to 1999. In that position, she developed and implemented the first Westinghouse comprehensive and corporation-wide ethics and compliance program for a global employee population of 76,000 in diverse business segments including defense and government-related operations.
Carrie is currently an Executive Fellow at the Bentley University Center for Business Ethics. She previously served on the ECOA board of directors and its executive committee; participated as an advisor for the research project on ethics programs, "The Role of the Board," conducted by The Conference Board; and served on the Advisory Board for the Duquesne University Beard Center for Leadership in Ethics.
Carrie is a frequent speaker at ECOA, Society for Corporate Compliance and Ethics (SCCE), and Conference Board events, as well as other ethics conferences and forums. A graduate of Purdue University, Carrie holds a B.S. in Textile Science.
During his more than 20 years of corporate law and compliance experience, Shon has managed corporate law departments and counseled multi-national corporations with respect to transactional and compliance matters. As general counsel, he is responsible for the legal department and provides direction and oversight to the human resources and global privacy functions.
Shon previously served as general counsel for various publicly-traded and private companies, with concentrations in technology and energy. He has also been a partner in some of the world’s largest law firms, counseling clients on corporate and regulatory compliance matters as part of his practice focus on international, cross-border transactions and clients. Shon focuses on improving policies, procedures and developing people to achieve their greatest potentials.
Shon is a frequent speaker and writer on regulatory, compliance and cybersecurity issues. He earned a J.D. from the University of Virginia School of Law and a B.S. in Business Management, summa cum laude, from Park University.
SVP, Global Marketing
Ken is responsible for NAVEX Global’s integrated marketing efforts including the strategy development and execution of the product marketing, demand generation, brand positioning and corporate communications functions.
A strategic business executive with extensive marketing and business operations experience, Ken has a proven track record leading marketing, marketing operations and brand development for high-growth companies. He is an industry-recognized expert in revenue marketing transformation and marketing automation. Prior to his current role, Ken was the vice president of marketing for ELT and held the same position while at Satmetrix, the company that co-founded the Net Promoter Score. Ken has also held senior-level marketing positions with both industry-leading, multi-billion dollar enterprises and early stage ventures, always successfully building and leading teams that supported scalable operations, accelerated sales and drove profitable growth.
Ken holds an M.B.A. from Santa Clara University’s Leavey School of Business.
Chief Financial Officer
Craig is the newest addition to the executive team at NAVEX Global. With more than 20 years of financial expertise, he brings extensive experience in corporate development, strategic planning, business partnering, financial planning & analysis, treasury, financial control and investor relations to his role as CFO.
Craig previously worked with FLIR Systems – a $1.5 billion global manufacturer of thermal imaging systems – where he was vice president of finance with their Commercial Systems Division. There, he was responsible for the financial operations of a $700 million multinational division that included three business units, several operating units and 1,500 employees. Prior to that, Craig led the M&A and investor relations functions, making several strategic acquisitions and significantly expanding the shareholder base.
Prior to joining FLIR, Craig held various senior positions in finance, corporate development and investor relations at ESI, InFocus and Intel. He is a C.P.A., holds a B.S. from Cal Poly and an M.B.A from Stanford University.